Terms and Conditions

01About these terms

This website is run by City Star Restaurant and Coffee Lounge ("City Star", "we", "us" or "our"), Elite Arcade Building, 1st Floor, next to Nation Centre, Kimathi Street, Nairobi, Kenya. Please read these terms together with our Privacy Policy and our Return and Refund Policy.

02Using our website

• You may use this website to browse our menu, order food, reserve a table and contact us.
• You agree not to misuse the website, try to break its security or place false orders or bookings.
• You must be 18 or older, or have permission from a parent or guardian, to place an order.

03Menu, prices and availability

• All prices are shown in Kenya Shillings (KSh).
• We may change prices, dishes or availability at any time. The price shown when you place your order is the price you pay.
• Some dishes may sell out or depend on the day's ingredients. If an item you ordered is not available, we will contact you to offer a replacement or a refund.
• Photos show how dishes are usually served. Portions, garnishes and plating may vary slightly.

04Placing an order

• Your order is accepted once you receive a confirmation from us.
• Please make sure your name, phone number and delivery address are correct, so we can reach you.
• We may decline or cancel an order, for example if an item is unavailable or your details cannot be confirmed. We will let you know if this happens.

05Payment

We use pay on delivery. You pay the full order amount, including any delivery fee, when your order is delivered to you or when you collect it from the restaurant. No payment is taken on our website.

06Delivery and collection

• Delivery is available within the areas we serve. Any delivery fee will be shown at checkout or shared with you before your order is confirmed.
• Delivery times are estimates. Traffic, weather and busy periods can cause delays, and we will keep you updated where we can.
• Please be available on the phone number you provided. If the rider cannot reach you, your order may be cancelled, and we may ask for payment upfront on future orders.
• You may also collect your order from the restaurant.

07Reservations

• A reservation request is only confirmed once our team replies to you.
• We hold confirmed tables for 15 minutes after the booking time. After that, the table may be given to other guests.
• For groups of more than 10 or private events, please call us so we can plan with you.

08Allergies and dietary needs

Our kitchen handles common allergens, including nuts, dairy, eggs, gluten, fish and shellfish. We cannot guarantee that any dish is completely free from them. Please tell us about any allergy before you order, and ask our team if you are unsure about a dish.

09Returns and refunds

Problems with orders, cancellations and refunds are covered by our Return and Refund Policy.

10Our content

The text, photos, logo and design of this website belong to City Star Restaurant. You may not copy or use them for business purposes without our written permission.

11Limits of our responsibility

We work hard to keep our website accurate and available, but we cannot promise it will always be free of errors or interruptions. As far as Kenyan law allows, we are not responsible for indirect losses that come from using the website. Nothing in these terms limits any rights you have under the Consumer Protection Act of Kenya.

12Governing law

These terms are governed by the laws of Kenya. Any disputes will be handled by the courts of Kenya.

13Changes to these terms

We may update these terms from time to time. The latest version will always be on this page, with the date it was last updated shown at the top.

14Contact us

Questions about these terms? Get in touch:

• Visit: Elite Arcade Building, 1st Floor, next to Nation Centre, Kimathi Street, Nairobi
• Call or WhatsApp: 0740 168 723
• Email: citystar1520@gmail.com